We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you. If you are not fully satisfied with the quality of the products you bought, simply bring it back with your receipt and we will gladly issue you a credit note for further purchase or process an exchange within 07 days of the purchase date.
Items that you want to return must be unworn, unwashed and unused with all original tags attached.
What qualifies as a return?
Any product would qualify as a return if it meets any of the following conditions:
Wrong product, size or color.
Product lost in shipment.
Products with major quality defect.
How do I return an item?
The original invoice slip must be enclosed with all exchanges. We do not accept exchanges without the original invoice slip. You can return your items through courier service to our e-commerce warehouse at the following address:
Pavilion Lifestyle Limited Online Store Address: 2-B/17, Pallabi, Dhaka- 1216, Bangladesh. Hotline No: +8801790553311, +8801790553322
Alternatively, you can bring your return items at any of our outlets.
How do I receive and use my online credit note?
We will send you an online credit note with the security code on your preferred method of contact (i.e. email or mobile). We will provide bearer or you a return acknowledgment note.
You can use your online credit as one of the modes of payment to make an online purchase within one year from the date of issue. The payment system will verify your online credit note using its security code to ensure that no one except you can make this purchase.
Exchanging items online and at our outlets:
Pack your exchange securely in the original package and attach the invoice slip. We cannot process exchanges after 30 days of the original purchase date.
Also please note that,
1. Customer need to send us the scan copy or image of the invoice of the courier service that customer used during return process.
2. Footwear/Bag/Jewelry Accessories/Home Décor – can be exchanged only in case of damaged or defective.
3. After receiving the Product, Pavilion has full authority to take decision whether the Product will be applicable for exchange or refund policy.
4. As per policy, all the refunds by Pavilion will be issued as a Voucher for future online purchases from pavilionbd.com (www.pavilionbd.com)
5. Any Product sold under any Sale/Discount offer cannot be exchanged or returned, unless the product is defective or damaged. 6. You will check the product well in front of our courier service provider, if you do not like our product or there is any problem in the product, you will return the product to the courier service provider immediately. If you receive the product, it is not refundable later.